News

Apology and notification of voluntary recall of certain contact lens care products

We sincerely thank you for using our products.

We have discovered an issue with the manufacturing process of contact lens care products manufactured by our subsidiary Menicon Nect Co., Ltd. We have decided to voluntarily recall the affected lots of these products.


We sincerely apologize for the trouble that this will cause both our customers and other related personnel.

We will make every effort to control and strengthen our quality even further from now on.

Products affected

  Outer box lot No. Bottle lot No.
SP Care 120ML 703131 703131
O2 Care (Asia) 120ML 705091 705091
  708091 708091
MeniCare Soft 70ML MP17288 703061
  MP17350 703061
  MP17463 707051
* Affected products under the name of “MeniCare Soft” are in the size of 70mL ONLY.

For Menicon Distributors and Suppliers

If you found any affected products in your stock, please discontinue selling such affected products to your customer and return them all to Menicon.

Examples of batch number presentation/identification

The sterility tests performed for each affected manufactured lot were passed, so the possibility of any damage to health is thought to be extremely small. Furthermore, no reports of damage to health have been received to date.

Recall start date

4th January 2018

Inquiries

Any inquiries and concerns regarding the affected products, please contact to

France, Italia, Poland & Romania

Menicon Pharma SAS
Boulevard Sebastien Brant, Parc d'Innovation,
F-67400 Illkirch-Graffenstaden, France
TEL; +33 (0)3 88 66 81 22
Mail; meniconph.cl@orange.fr
Monday- Thursday 8.30h – 17.30h Friday: 8.30h – 12.00h
(Except for Saturday Sunday, National Holiday)

Italia
PDF

Poland
PDF

Romania
PDF



Menicon SAS
104 rue Martre, Clichy 92110, France
TEL; +33 (0)1 41 40 19 19
Mail; Serviceclients@menicon.fr
Monday- Thursday:
9.00h – 18.00h Friday: 9.00h – 17.00h
(Except for Saturday Sunday, National Holiday)

UK

Menicon Limited
Gatelodge Close, Round Spinney, Northampton, NN3 8RJ UK
TEL; +44 (0)1604 646 216
Mail; kirstymackie@davidthomas.com Monday- Friday:8.30h – 16.30h
(Except for Saturday Sunday, National Holiday)

Spain

Menicon España S.L.
C/ Córcega Nº 329, 5º 2ª, 08037 Barcelona, Spain
TEL: +34 93 272 13 69
Mail: menicon@menicon.es
Monday- Thursday 9.00h – 18.30h Friday: 9.00h – 15.00h

Spanish
PDF

Singapore&Malaysia

Menicon Singapore Sales Pte. Ltd.
8 International Business Park, Singapore 609925
TEL; +65 6411 4777
Mail; enquiry@menicon.com.sg
Monday- Friday:9.00h -18.00h
(Except for Saturday Sunday, National Holiday)

Menicon Co., Ltd.

21-19, Aoi 3, Naka-ku, Nagoya 460-0006 Japan

Tel +81-(0)52-935-1515

overseas-contact@menicon.co.jp

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