News
Apology and notification of voluntary recall of certain contact lens care products
We sincerely thank you for using our products.
We have discovered an issue with the manufacturing process of contact lens care products manufactured by our subsidiary Menicon Nect Co., Ltd. We have decided to voluntarily recall the affected lots of these products.
We sincerely apologize for the trouble that this will cause both our customers and other related personnel.
We will make every effort to control and strengthen our quality even further from now on.
Products affected
Outer box lot No. | Bottle lot No. | |
SP Care 120ML | 703131 | 703131 |
O2 Care (Asia) 120ML | 705091 | 705091 |
708091 | 708091 | |
MeniCare Soft 70ML | MP17288 | 703061 |
MP17350 | 703061 | |
MP17463 | 707051 |
For Menicon Distributors and Suppliers
If you found any affected products in your stock, please discontinue selling such affected products to your customer and return them all to Menicon.
Examples of batch number presentation/identification
The sterility tests performed for each affected manufactured lot were passed, so the possibility of any damage to health is thought to be extremely small. Furthermore, no reports of damage to health have been received to date.
Recall start date
4th January 2018
Inquiries
Any inquiries and concerns regarding the affected products, please contact to
France, Italia, Poland & Romania
Menicon Pharma SAS
Boulevard Sebastien Brant, Parc d'Innovation,
F-67400 Illkirch-Graffenstaden, France
TEL; +33 (0)3 88 66 81 22
Mail; meniconph.cl@orange.fr
Monday- Thursday 8.30h – 17.30h Friday: 8.30h – 12.00h
(Except for Saturday Sunday, National Holiday)
Italia
PDF
Poland
PDF
Romania
PDF
Menicon SAS
104 rue Martre, Clichy 92110, France
TEL; +33 (0)1 41 40 19 19
Mail; Serviceclients@menicon.fr
Monday- Thursday:
9.00h – 18.00h Friday: 9.00h – 17.00h
(Except for Saturday Sunday, National Holiday)
UK
Menicon Limited
Gatelodge Close, Round Spinney, Northampton, NN3 8RJ UK
TEL; +44 (0)1604 646 216
Mail; kirstymackie@davidthomas.com Monday- Friday:8.30h – 16.30h
(Except for Saturday Sunday, National Holiday)
Spain
Menicon España S.L.
C/ Córcega Nº 329, 5º 2ª, 08037 Barcelona, Spain
TEL: +34 93 272 13 69
Mail: menicon@menicon.es
Monday- Thursday 9.00h – 18.30h Friday: 9.00h – 15.00h
Spanish
PDF
Singapore&Malaysia
Menicon Singapore Sales Pte. Ltd.
8 International Business Park, Singapore 609925
TEL; +65 6411 4777
Mail; enquiry@menicon.com.sg
Monday- Friday:9.00h -18.00h
(Except for Saturday Sunday, National Holiday)